Technical Account Manager

TestMu AI (formerly LambdaTest) is an AI-native platform moving software testing beyond automation into the era of agentic intelligence. We provide end-to-end AI agents that manage the entire Quality Engineering lifecycle.

Full-Stack AI Agents: Autonomously plan, author, and execute tests.

Comprehensive Coverage: Supporting web, mobile, and enterprise apps.

Real-World Testing: Scale execution across real devices and browsers.

Continuous Optimization: Self-learning agents that enhance testing depth.

The Technical Account Management (TAM) team is the bridge between our cutting-edge AI technology and our customers' success. Your mission is built on three pillars: Align, Enable, and Expand. You will ensure that global enterprises don’t just use our platform, but revolutionize their QE lifecycle with it.

Strategic Partnership: Taking the vision established during pre-sales and turning desired business outcomes into actionable, technical success plans.

Subject Matter Expertise: Becoming a power user of the TestMu AI platform to guide customers through complex use cases and AI-native best practices.

Customer Journey Mapping: Proactively guiding customers through their adoption roadmap, ensuring they stay ahead of the curve in agentic intelligence.

Portfolio Management: Owning a dedicated book of business with a focus on maximizing adoption, ensuring high retention, and identifying growth opportunities.

Prior experience in Solution Architecture, Customer Success, or Technical Account Management with a track record of driving retention.

Hands-on experience working with Global Enterprise organizations and navigating complex stakeholder environments.

Strong technical and analytical skills—you enjoy deconstructing problems and finding optimized solutions.

Exceptional verbal and written communication skills with the ability to present complex technical concepts to both engineers and executives.

A self-starter mindset; you are a strong team player who can also work autonomously to move the needle for your customers.

Solid Project Management skills to keep deployments and long-term objectives on track.

Deeply detail-oriented with the ability to use data to show a clear return on investment (ROI) to the customer.

Comprehensive Health Insurance: 100% premium covered for you + family (spouse, kids, parents).

Meals On Us: Fresh, daily lunch and dinner served at the office.

Cab Facility: Safe, GPS-enabled home-office-home transport for eligible shifts.

POD Engagement: Quarterly team-building budgets to bond and celebrate.

Flexible Culture: Hybrid setup and WFH support based on role/team needs.

Shape the Future: Help the world's biggest brands transition from manual/automation to AI-agentic testing.

High-Impact Visibility: Work directly with leadership and product teams to voice customer needs.

Inclusive Culture: Join a learning-obsessed team where technical curiosity is celebrated.

This isn’t just a job. It’s where your career takes flight. Apply now and start building what’s next.