About LambdaTest:
LambdaTest is a leading cross-browser testing platform that helps developers and designers test web applications on a cloud grid of 3000+ real browsers. We empower teams to deliver flawless user experiences with advanced tools and infrastructure, maintaining our industry leadership in cross-browser testing solutions.
About the Role:
We are looking for a Customer Success Architect to help ensure the success of our clients. In this role, you will understand customer needs, provide strategic guidance, and deliver tailored solutions, collaborating with cross-functional teams to drive exceptional customer experiences.
What You Will Do:
- Guide customers through onboarding and conduct training to maximize platform usage.
- Evaluate customer data to identify trends, challenges, and improvement opportunities.
- Organize Monthly and Quarterly Business Reviews to share updates, discuss challenges, and improve experiences.
- Work closely with Product, Engineering, Account Management, and Support teams.
- Run surveys and develop plans to improve customer satisfaction.
- Use knowledge of testing frameworks (Java+TestNG, Node.js, Python+Pytest, Cucumber, Katalon, etc.).
- Leverage tools like Sumologic and ticketing systems to track and improve customer experience.
What You Should Have:
- Bachelor’s degree in Computer Science, Engineering, or related field (preferred).
- 3-5 years in Customer Success, Technical Account Management, or Solutions Engineering within a SaaS or tech company.
- Strong experience in managing customer relationships and delivering tailored solutions.
- Hands-on experience with testing frameworks (Java+TestNG, Node.js, Python+Pytest, Cucumber, Katalon) and CI/CD integrations.
- Familiarity with tools like Sumologic and ticketing systems to track customer behavior.
- Excellent verbal and written skills to present complex information to technical and non-technical stakeholders.
- Strong focus on solving customer problems and building lasting relationships.
